Privacy Policy

Autogard Holdings Limited (“Autogard”) values the privacy of our customers and takes reasonable measures to safeguard that information from unauthorised use. The following is a detailed explanation of our privacy policy with regard to the www.autogard.com website and our related services.

What information do we collect?

We employ various methods for collecting information. Personally identifiable information consists of information that is unique to you and your business, such as credit card numbers, bank accounts, business addresses, email address etc. This is the type of information that most people consider private and deem the most important to protect from unauthorized access.

We automatically record the name of the domain (for example,”abcbusiness.com” if you use a private Internet access account); the IP address (a number that is automatically assigned to your computer when you are using the Internet) from which you access our website; the type of browser and operating system used to access our site; the date and time you access our site; the Internet address of the website from which you linked directly to our site; and the pages you visit.

When you register for our services you submit certain information, such as your name and position, business phone number, business address, business name, email address, credit card number, and company fax number, As a customer or potential customer of Autogard, you hereby acknowledge that certain personally identifiable information concerning you is collected and stored by Autogard and viewed by employees of Autogard, when you register for our services.
This is needed in order for us to properly perform the services that you are requesting.

Why and how do we use this information?

We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us and to conduct a thorough check of you and your company. We collect several pieces of personal information from you in order to complete this verification process.

The non-personal information that we collect from you is used for internal purposes to make your experience with our site more enjoyable. We may use the non-personal information we collect from our visitors/customers in an aggregate form to aid in our marketing efforts with third parties or to provide data to one of our affiliated companies. We may also use your email address, telephone number, fax number or address to notify you of other products or services in which you may be interested.

How is your information protected?

We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. All information submitted by a customer via the Internet is stored on a server, which requires proper-authentication for access. The server is housed in a secure environment that employs a variety of techniques to protect your information. We also use anti-virus protection software to guard against outside attacks on our networks.

All employees that have access to this information have to sign a confidentiality agreement that forbids them from
disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are taken to remove those users from the system who no longer need access to our system. Our servers are manned 24-hours a day, in a building that is UL approved for fire protection. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Employee passwords must be at least 7 characters long and must contain at least one non-alphabetic character.

Any information submitted by a customer by other means such as the mail, or by facsimile, is stored in a secure area that requires a key to gain access to. Access to this information is limited to only those employees who need the information in order to do their job effectively.

Who has access to the information?

Autogard does not lease, license, sell or share any of this information with anyone or any company except as mentioned in the proceeding paragraphs or in the paragraphs below. Only those Autogard employees working on your account will have access to your personal information. Employees in Autogard’s Information Technology department may have access to your information in order to conduct routine checks on the integrity of our system and in order to
perform necessary maintenance work. In order to process your credit card we have to consult with an out side credit card processing company. These processing companies are regulated by the financial services industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate
with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you. The only time someone other than a Autogard employee will ever see or be privy to your personal information is in the case of a judicial request (such as a subpoena) or if the company is acquired or sold. In the event the later happens, Autogard will give reasonable notice to all existing users of our service by posting on the website. Please note, that during the registration process we suggest that certain information
is considered public. This public information can be shared with anyone requesting it. To keep your public information private please read below. The aggregate data that we collect may be shared with outside companies in order help promote Autogard or to obtain relevant data.

Information regarding cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Protection

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to British Autogard Ltd, 2 Wilkinson Road, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YT or email us at sales@autogard.co.uk, you will be asked for appropriate identification when you request copies of personal information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Notice of changes to this privacy policy

We reserve the right to change this privacy policy at any time. However, if any changes do
occur, we will publish the changes to our website and post a notice on the news page that a new
privacy policy has been implemented. Should you have any questions about this privacy policy
or to report a potential noncompliance with this policy please contact Autogard.

Last updated: 2nd May 2012